Khidi is a prepaid service: you buy credit, and usage is deducted per token. That makes refunds simple.
If you purchased credit and haven't used it (or have used only part of it), you may request a refund of the unused portion within 14 days of purchase — no reason needed. Email [email protected] from your account email with the purchase reference.
Tokens that have already been processed cannot be refunded — the computation was performed and paid for at the moment of your request. This includes cases where you are unsatisfied with model output quality; open models are provided as-is, and we encourage testing with a small top-up first.
If a Service malfunction on our side charged your balance without delivering a response (e.g., a metered request that returned an error), contact us — we credit such cases back, and typically our systems catch and auto-refund them before you notice.
Card payments are processed by our merchant of record; approved refunds are returned to your original payment method through them, usually within 5–10 business days depending on your bank.
Refunds of unused credit purchased with USDT are returned in USDT to the sending address, minus network transaction fees.
[email protected] — include your account email and, for card purchases, the order reference from your receipt.